Return Policy for products bought through the Website
Before returning an item, please check the following Return conditions, stated below, to make sure your item is eligible for return.
1. You have 7 working days to notify us that you want to return your product after its reception.
2. Fill in our Online Return form. Simply Login and go to “My Orders”, and open the last order by clicking on “Order details”. Then click on “Return Product”.
Please note that;
a. Only products which are Factory defect will be accepted as return
b. Products will be replaced by exact similar or type of products return
3. Don’t forget to fill the paper return form and pack it with the product to return.
4. All items sold on our Website, under certain conditions, can be returned within a period of7 days from delivery date.
5. You are required to present the following for a valid procedure
- Proof of purchase (order number, invoice, etc)
- Reason for return has to be valid and return acceptance conditions met
- Return method
- Refund method that you would like and the necessary information associated (bank account number, etc.)
- Return form returned with the product
6. Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.
7, Once your product is retrieved we will perform a quality check.
If the quality check is successful, we will refund you according to your requested refund method.
This will happen within 10 days starting from when your return request was submitted.
Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.